Dispute Settlement Centre, Integrity Systems, Mediation Dispute Resolution, Workplace Dispute Resolution, OECD Corporate Governance

Services

Dispute Resolution

Mediation Negotiation Complaint Handling

Collaborative Law

Collaborative law is a voluntary process that has grown out of the desire to find an alternative form of resolution to the courts when separating or divorcing. In Collaborative law cases, the parties attempt to reach a mutually acceptable settlement through a series of meetings or joint sessions, between the parties, their lawyers, and in many cases other neutral experts (e.g. mediators, financial advisors, specialist child psychologists, etc). Recent studies suggest a success or agreement rate of over 85%. The parties participating in this process agree to voluntarily disclose information to each other and cooperate in finding mutually acceptable solutions to the problems they are confronting. If an agreement is not possible and the parties decide to proceed to court, the original lawyers must withdraw from the case. Collaborative law has spread from family law to other areas and practitioners are now applying this process to other matters such as business, employment and personal injury cases.

Dial M for Mediation offer the services of a mediator who can act as the “neutral third party” in these cases.

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Alternative Dispute Resolution

Alternative Dispute Resolution Services (ADR) encompasses a range of activities including negotiation, mediation, collaborative law and conciliation. Alternative Dispute Resolution, is a way of resolving disputes without going to court. Most types of ADR use a neutral third person to help the parties arrive at an agreement or settlement. Alternative dispute resolution is a less formal process than the courts and is less costly and the participants have a far greater influence on the outcome.

Dial M for Mediation offer the services of a mediator and negotiator. Deirdre O’Donnell is also a skilled conciliator.

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Complaint Handling Systems

Organisations that are open to feedback from clients and customers, especially when the customer has a complaint, can benefit from having simple and effective complaint management systems.

Dial M for Mediation can help your organisation by designing and implementing a tailored complaint handling system that is easy to use and responsive to your business needs. This will allow you to resolve the problem and improve your own organizations processes by analysing the cause of the complaint. We can also assist you in evaluating your current systems and ensure that they reflect good practice and meet your business objectives. click to hide

Mediation

100% Agree

Carolyn has a success rate of 100% when conducting joint mediations (i.e. all of these mediations concluded in agreements). click to hide

Specialist

Mediation

100% Agree.
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Collaborative Law

It's better to agree.
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Alternative Dispute Resolution

Working Together
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Complaint Handling Systems

Complaint Process
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Presentations and Publications

Mediation and Alternative Dispute Resolution Presentations and Publications

• 2012 Leo Cussens Institute - Managing Conflict in the Workplace (workshop for lawyers)
• 2010, 2009, 2007, 2006 Facilitated Mediation in Practice and Dealing with Challenging and Difficult Customer Behaviour training at a national level for the Society of Consumer Affairs Professionals (customers included banks, telecommunications industry, ombudsman offices from across Australia) Workshops include Perth, Melbourne, Sydney and Adelaide.
• 2008 Aurora Project: Foundations of Native Title Workshop: Facilitated Conflict Resolution. (Perth and Adelaide)
• 2008 Xchanging Insurance Health Care Forum and Mercy Health Education Forum Mediation in the Workplace.
• 2007 National Alternative Dispute Resolution Advisory Council ADR Research Development in Australia Forum: Mediation Paper
• 2006 National Conference of the Institute of Arbitrators and Mediators of Australia: Mediation Paper.
• Manning, C "Case Studies in Transformative Mediation: Providing Solutions and Shifts in Relationships in the Context of Interpersonal Workplace Conflict.. , ADR Bulletin Special NADRAC Research Forum Edition. (2007).
• Manning, C "Case Studies in Transformative Mediation: Providing Solutions and Shifts in Relationships in the Context of Interpersonal Workplace Conflict". , The Arbitrator and Mediator Vol 25 , No 2 , (2006).

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Qualifications and Membership

Qualifications and Membership

• Negotiation and Leadership, Harvard Law School
• Graduate Diploma in Conflict Resolution
• Graduate Diploma in Applied Psychology
• Bachelor of Behavioural Science
• Diploma in Clinical Hypnosis
• Couples Counselling Course and Internship Relationships Australia
• Full Member of Institute of Arbitrators and Mediators Australia (IAMA) (Nationally Accredited Mediator)
• Full Member Australian Psychological Society
• Full Member APS College of Counselling Psychologists
• Full Member Australian Society of Hypnosis (ASH)

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Qualifications and Membership

Qualifications and Membership

• Master of Commercial law
• Master of Business Administration
• Graduate Diploma in French Studies
• Diploma of Education
• Bachelor of Arts
• Completed ADR 4 Day Advanced Workshop (Trillium Group)

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About Us